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Knowledge Center: FAQ

For Consumers

Where can I find Fougera products?
Fougera products can be found in almost every retail pharmacy nationwide. Any pharmacist should be able to order our products from their wholesaler.
Can I buy Fougera products directly from your company?
We do not sell to the private consumer. We sell to all the national wholesalers/distributors who in turn distribute to the pharmacies.
Can I receive more Nitro-Bid® applicator pads?
  • You can e-mail your request to us under contact us.
  • You can e-mail your request to us at fougera@fougera.com.
  • You can fax your request to us at 631-756-7017 or phone our Customer Service Department at 1-800-645-9833.
    • How can I receive a Material Safety Data Sheet (MSDS)?
    MSDS's can now be found on the Homepage under Physicians and Pharmacists.
    Do you have a Patient Indigent Program?
    Fougera does not participate in any Indigent programs at this time.
    Who can assist me with product questions/complaints?
    For all inquiries regarding Fougera packaging, damages, ingredients, etc., please contact Customer Service in the contact us section of the website or call us at 1-800-645-9833. FOR CROFAB® ONLY: If this is a medical emergency or a medical question relating to CroFab® please call 1-877-377-3784.This is a 24 hour hotline staffed with medical personnel who can address all of your questions and concerns.
    What is an adverse drug experience (ADE)?
    According to the Code of Federal Regulations, an adverse drug experience is defined as any reaction that may be associated with the use of the drug: Any adverse event associated with the use of a drug in humans, whether or not considered drug related, including the following: An adverse event occurring in the course of the use of a drug product in professional practice; an adverse event occurring from drug overdose whether accidental or intentional; an adverse event occurring from drug abuse; an adverse event occurring from drug withdrawal; and any failure of expected pharmacological action. Who should be contacted in the event of an ADE? To report an ADE, please contact Nycomed US Inc. within 24 hours: Complaint Specialist, Nycomed US Inc. Telephone: (631) 454-7677.
    Are your products sold outside the United States?
    Various Fougera products can be found through our distributors in the following regions: Guyana, Peru, Argentina, Honduras, Costa Rica, Dominican Republic, Jamaica, Trinidad, Tabago, Barbados, Guam, Aruba, Mexico, Canada, Cyprus, Panama, Netherlands, United Kingdom, Israel, Hong Kong, Ireland, Saudi Arabia, Japan, Taiwan, Korea, Italy, Guatemala, New Zealand, El Salvador, Chile, Australia, Kuwait and the Philippines to name a few.
    Where can I purchase your products?
    Fougera products are available at your local drug store.
    Who can I contact regarding International business?
    You can contact Maureen Ruddy at 631-454-7677 ext. 3041 or maureen.ruddy@nycomedus.com
    I am a Jehovah’s Witness and do not accept components of whole blood. If I were bitten by a rattlesnake, would I be able to be treated with CroFab®?
    CroFab® - Crotalidae Polyvalent Immune Fab (Ovine) is a blood/serum-derived product. CroFab® is not a recombinant product, it is a polyclonal antibody fragment product derived from the whole blood of sheep. All antivenoms are produced in this manner as it is nearly impossible to make a recombinant antivenom since venom is comprised of hundreds of antigens. If your religion prevents you from being treated with anything derived from the blood of animals, you would not be able to receive any antivenoms.

    For Physicians & Pharmacists

    Can I receive more Nitro-Bid® applicator pads?
  • You can e-mail your request to us under contact us.
  • You can e-mail your request to us at fougera@fougera.com.
  • You can fax your request to us at 631-756-7017 or phone our Customer Service Department at 1-800-645-9833.
    • How can I receive a Material Safety Data Sheet (MSDS)?
    MSDS's can now be found on the Homepage under Physicians and Pharmacists.
    Do you have a Patient Indigent Program?
    Fougera does not participate in any Indigent programs at this time.
    Do your Sales Representatives detail doctor's offices?
    Our Sales force does not visit doctor’s offices. If you have any questions regarding the Fougera line of products please e-mail us at fougera@fougera.com or call our Customer Service Department at 1-800-645-9833.
    Who can assist me with product questions/complaints?
    For all inquiries regarding Fougera packaging, damages, ingredients, etc., please contact Customer Service in the contact us section of the website or call us at 1-800-645-9833. FOR CROFAB® ONLY: If this is a medical emergency or a medical question relating to CroFab® please call 1-877-377-3784.This is a 24 hour hotline staffed with medical personnel who can address all of your questions and concerns.
    What is an adverse drug experience (ADE)?
    According to the Code of Federal Regulations, an adverse drug experience is defined as any reaction that may be associated with the use of the drug: Any adverse event associated with the use of a drug in humans, whether or not considered drug related, including the following: An adverse event occurring in the course of the use of a drug product in professional practice; an adverse event occurring from drug overdose whether accidental or intentional; an adverse event occurring from drug abuse; an adverse event occurring from drug withdrawal; and any failure of expected pharmacological action. Who should be contacted in the event of an ADE? To report an ADE, please contact Nycomed US Inc. within 24 hours: Complaint Specialist, Nycomed US Inc. Telephone: (631) 454-7677.
    Can I open a direct account with Fougera?
    Please contact Customer Service in the contact us section of the website for information about becoming a distributor of Fougera products.
    How can I become a Fougera dealer?
    Providing we do not already have an exclusive distributor in the territory, we must review the registration requirements of the importing country as well as determine the sales potential in the region.
    Are your products sold outside the United States?
    Various Fougera products can be found through our distributors in the following regions: Guyana, Peru, Argentina, Honduras, Costa Rica, Dominican Republic, Jamaica, Trinidad, Tabago, Barbados, Guam, Aruba, Mexico, Canada, Cyprus, Panama, Netherlands, United Kingdom, Israel, Hong Kong, Ireland, Saudi Arabia, Japan, Taiwan, Korea, Italy, Guatemala, New Zealand, El Salvador, Chile, Australia, Kuwait and the Philippines to name a few.
    Who can I contact regarding International business?
    You can contact Maureen Ruddy at 631-454-7677 ext. 3041 or maureen.ruddy@nycomedus.com
    I am a Jehovah’s Witness and do not accept components of whole blood. If I were bitten by a rattlesnake, would I be able to be treated with CroFab®?
    CroFab® - Crotalidae Polyvalent Immune Fab (Ovine) is a blood/serum-derived product. CroFab® is not a recombinant product, it is a polyclonal antibody fragment product derived from the whole blood of sheep. All antivenoms are produced in this manner as it is nearly impossible to make a recombinant antivenom since venom is comprised of hundreds of antigens. If your religion prevents you from being treated with anything derived from the blood of animals, you would not be able to receive any antivenoms.
    Browse the Fougera Product Listing
    *All topical Generic (RX) products have been approved by FDA as being therapeutically equivalent to the reference listed drug. Some reference products are no longer available. All products made in the USA
    © 2010 E. Fougera & Co., A division of Nycomed US Inc. All rights reserved. | Fougera, Melville, NY 11747 | Toll Free: 800.645.9833 | Disclaimer